Terms of Service
Last updated: April 2026
By using OpsAgent ("the Service"), you agree to these terms. OpsAgent is operated by MSApps. If you don't agree, please don't use the Service.
1. Use of the Service
- You must be 18+ and authorized to bind your organization.
- You'll keep credentials confidential and not share your account.
- You won't reverse-engineer, resell, or use the Service to build a competing product.
- You won't ingest data you don't have the right to process.
2. Plans, billing, and cancellation
Plans are billed monthly or annually as agreed in the order form / intake confirmation. Cancellation at any time stops future billing; we don't refund partial months. Custom enterprise terms (SLA, DPA, security addendum) override this section where they conflict.
3. Customer data
Customer data is yours. We process it on your behalf to deliver the workflows you've configured. See our Privacy Policy and the SOSA whitepaper for processing details.
4. AI outputs
OpsAgent uses large language models (Claude and others). AI outputs are probabilistic, not deterministic. We make no warranty that any specific output is correct, legal, or fit for purpose. Always review outputs before they leave your business.
5. Service availability
We aim for high availability but do not guarantee 100% uptime on standard plans. Enterprise plans include a written SLA. Scheduled maintenance is communicated in advance where possible.
6. Liability
To the extent permitted by law, MSApps' total liability is limited to fees paid in the 12 months preceding the claim. We aren't liable for indirect or consequential damages.
7. Termination
Either party may terminate for material breach with 30 days written notice and a chance to cure. We may suspend immediately for security incidents, abuse, or non-payment.
8. Governing law
Israeli law, exclusive jurisdiction in the courts of Tel Aviv-Jaffa, unless your enterprise order form says otherwise.
9. Contact
Questions: legal@opsagents.agency or michal@opsagents.agency.