Support

A real human reads every message. We answer fast.

Response times

• Standard plans — first reply within one business day, Sun–Thu, 09:00–18:00 IST.
• Enterprise / Plus — same-business-day reply, with optional priority Slack channel.
• Security incidents — acknowledged within 24h, status updates every 24h until resolved.

What to include

The fastest path to a fix:

• Workspace / store name (so we can find your account quickly).
• What you expected vs. what happened.
• A timestamp (rough is fine — "around 14:30 IST today").
• A screenshot or short Loom if the issue is visual.
• The agent / workflow name if you know it (e.g. recruiter, shopify-cart).

Status & incidents

For ongoing incidents we post on this page and email all affected workspaces. Subscribe by sending "subscribe to status" to support@opsagents.agency.