Support
A real human reads every message. We answer fast.
Response times
- Standard plans — first reply within one business day, Sun–Thu, 09:00–18:00 IST.
- Enterprise / Plus — same-business-day reply, with optional priority Slack channel.
- Security incidents — acknowledged within 24h, status updates every 24h until resolved.
What to include
The fastest path to a fix:
- Workspace / store name (so we can find your account quickly).
- What you expected vs. what happened.
- A timestamp (rough is fine — "around 14:30 IST today").
- A screenshot or short Loom if the issue is visual.
- The agent / workflow name if you know it (e.g.
recruiter,shopify-cart).
Status & incidents
For ongoing incidents we post on this page and email all affected workspaces. Subscribe by sending "subscribe to status" to support@opsagents.agency.
Email support now