Two real OpsAgents customers. Two operational bottlenecks turned into agent runs — recruiter screening for Masa Kal, month-end billing for UM-Aman. Watch the team clock in.
Every ops team has one process that quietly eats the week. For a recruitment firm it's screening. For a services business it's month-end billing. We put OpsAgents on both — and framed the results the honest way: in hours reclaimed, tasks automated, and turnaround, not invented dollar figures.
Masa Kal's recruiters were doing the reading no one sees: every inbound CV opened by hand, skimmed against the role, tagged, and either advanced or parked. The volume was fine — the manual hours per role were the problem. Good candidates cooled off while the queue backed up.
OpsAgents wired a screening pipeline onto their existing intake. Sourcing, first-pass screening against the role brief, and candidate outreach run as agents — a recruiter reviews the shortlist and makes the call, instead of reading the whole stack.
"We stopped reading the whole stack and started reviewing a ranked shortlist. The recruiters still make every call — they just make it hours earlier, on the candidates that matter."
— Recruitment lead, Masa KalUM-Aman's month-end close was the classic fire drill: hours pulled from tracking, matched to the right client, entered line by line, then charges reconciled against the mailbox. Every month, without fail, a full day disappeared into data entry — and a single mismatch meant re-checking the lot.
OpsAgents turned the close into an agent run. Hours are pulled and matched to clients, draft billing is assembled, and incoming charges are reconciled against the mailbox — with a human approving before anything is sent. What was a day of entry became a review of a finished draft.
"Month-end used to swallow a full day of entry and cross-checking. Now the close is a draft waiting for me to approve — I read it, I sign off, and the month is done."
— Finance lead, UM-AmanAgents don't run once and stop — they run continuously, incrementing counters and clearing tasks. This is the shape of an ordinary morning across both accounts.
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